Our Guarantee & Warranty - Flint Chimney Co Dallas

The Flint Chimney Co Dallas Guarantee

When we finish a chimney sweep, inspection, or repair at your Dallas home, we want you to feel the same way we do about the work: it’s done right, the price is what we agreed on, and you can prove it on paper. That’s the whole point of the 365-Day Done Right Promise. Every repair we make carries a written guarantee valid for one full year from the service date. If a covered repair fails inside that window, we come back and make it right at no charge. No phone tag, no argument, no invoice. What we stand behind is simple: the work we do at your house stays done.

Call (361) 492-4099

What’s Covered

• Workmanship on every repair. Every chimney repair we make at a Dallas home is covered by the 365-Day Done Right Promise, a written guarantee that’s valid for one full year from the date we complete the job.
• Parts and materials we supply. We install professional-grade chimney products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we spec them by the job, not by margin.
• Cleanup before we leave. A chimney sweep isn’t finished until the fireplace, hearth, and surrounding floor are as clean as we found them. Drop cloths go down before we start, and we don’t track soot through the house.
• On-time arrival. When you book a sweep or inspection, we show up at the scheduled time. If weather or road conditions in Dallas change that, we call you before you have to wonder where we are.
• Honest, written pricing before work starts. Every job gets a written price upfront. The number on the invoice is the number you approved. No surprise line items, no “while we’re in there” add-ons.
• Background-checked, uniformed technicians. The person at your door is the person we said we’d send. You know who’s walking into your home before they ring the bell.
• A live person on the phone. We answer our phones 24 hours a day, 7 days a week. Not a voicemail tree, not a callback form. A real person who can help you.

Our Satisfaction Promise

If you’re not satisfied with the work we did at your Dallas home, here’s what happens. You call (361) 492-4099 and tell us what’s wrong. A real person answers, takes down the details, and schedules a return visit to correct the issue. If the problem is covered under the 365-Day Done Right Promise, that return visit is free. No charge, no argument, no fine print we try to hide behind. If you’re not sure whether an issue is covered, explain what you’re seeing and we’ll tell you plainly. But here’s the standard: if we did work that didn’t hold up, we own it. Hank Delano, the owner, expects every tech to treat your house the way they’d treat their own, and the written guarantee is what backs that up. You shouldn’t have to fight for work you already paid for to be made right. That’s the whole reason the guarantee exists in writing instead of as a vague promise.

Licensed & Insured Backing

Talk to any contractor long enough and they’ll tell you they stand behind their work. The difference is when the paperwork actually exists to prove it. Flint Chimney Co Dallas is licensed and insured, and that matters for a dirty job done inside your home. It means if something goes wrong, you aren’t the one holding the bag. It means the people on your roof and inside your flue carry the coverage they should. And it’s not just paperwork, it’s the way we’ve operated since 2002 as part of the Garrison Partners family of independently owned chimney service companies. The Garrison Code and The Garrison Standard are the internal operating rules every company in that network follows, covering everything from how a technician presents a written price to how they leave your living room. When Hank Delano started this company, the goal wasn’t to be the biggest name in Dallas chimney work. It was to be the one you’d call back in five years and still feel good about what you paid. Licensed, insured, and accountable in writing. That’s the real guarantee.

How We Handle Repairs That Fail

The 365-Day Done Right Promise exists because repairs sometimes fail. That’s reality in chimney work, and any company that pretends otherwise is selling you a story. What matters is what happens next. If a covered repair fails within one full year of the service date, we return at no charge and fix it. You don’t pay for labor, you don’t pay for a service call, and you don’t get a lecture about how it “should have been fine.” Here’s the process, step by step:

• You call (361) 492-4099. A live person answers. You describe what you’re seeing.
• We pull your job record. We know what we did, when we did it, and what materials we used.
• We schedule a return visit. At a time that works for you, not whenever we happen to be in the neighborhood.
• We inspect the work. The technician looks at the repair, confirms what failed, and explains it to you in plain words.
• We make it right. If it’s covered, you don’t pay. That’s the promise, and it’s in writing on the paperwork you receive with every repair.

The guarantee applies to our workmanship and the materials we install. It does not cover damage caused by chimney fires, extreme weather events, or use of the fireplace in ways it was never designed for. If you’re not sure whether your situation is covered, call and ask. We’ll give you a straight answer either way.

What Our Written Pricing Means for the Guarantee

Questions Dallas Homeowners Ask About Our Guarantee

What exactly does the 365-Day Done Right Promise cover?

It covers our workmanship and the materials we install on every chimney repair. If the work fails within one full year from the service date, we return and fix it at no charge. The promise is written into the paperwork you receive when the job is done, not something our tech mentioned in passing. If you think a repair has failed, call (361) 492-4099 and we’ll send someone to look at it.

Do I need to register my chimney repair to activate the guarantee?

No registration required. The written guarantee is included with every repair automatically, valid for one full year from the service date. We keep records of every job, so if you call us about a repair we performed, we can pull up the details without you hunting for a receipt.

What happens if a repair fails after the one-year period?

Call us anyway. We’ll inspect the work, show you what we find, and give you an honest recommendation. Many chimney issues that look identical to a failed repair are actually new problems, often caused by moisture, animal activity, or normal wear. We’ll tell you the difference and give you a written quote for any new work. No pressure, just facts with camera evidence.

Is the written price really binding?

Yes. The written price you approve before work starts is the price you pay when the job is done. If we recommend additional work during the job, it gets quoted separately in writing and you decide whether to proceed. You’ll never see a higher invoice because we “ran into something unexpected” that we conveniently didn’t mention until after the fact.

Does the guarantee cover chimney sweeps?

A sweep is a maintenance service, not a repair, so the 365-Day Done Right Promise applies to repair work. But the sweep itself is backed by the same standard of care: if you’re not satisfied with the cleanliness of the job or the state of your home after we leave, tell us and we’ll make it right. A soot stain we missed, a hearth not wiped down properly, a fireplace floor left dusty: those are mistakes we correct without a fee.

Written by Hank Delano, Owner at Flint Chimney Co Dallas, serving Dallas since 2002.